Frequently Asked Questions

How long will my item take to arrive?

3-4 working days for UK orders, orders to Europe aim for 5-7 working days and Worldwide orders aim for 8-10 working days.
Commissioned prints add up to 7 working days for creation.

How much will postage cost?

UK postage is free!
European postage costs £4.99 per order, and Outside of Europe £9.99.

How secure is the payment system?

Payment is 100% secure and through a Stripe or Paypal, which lets you pay by card. You can read about Stripe's security here and Paypal's here.

How can I return an item?

Please email Hello@alex-foster.com to organise returning an item. Note your order number and securely package your item and post it back to the address on the packaging.

What is your returns policy for limited edition prints?

If you aren't happy with your order, you can return any unused item. You will be responsible for sending it back and returns must be sent within 30 days of receiving your order.

What is your returns policy for commissioned prints like House Portraits?

If you aren’t happy with your illustration you will have the chance to ask me to make changes to the artwork. This is no problem, but due to the nature of commissioned artwork and spending the hours making an illustration, I cannot offer refunds for commissioned work.

Which frames do you use?

I have a great relationship with Nielsen Bainbridge.
I use their Quadrum frame in black (see product images for photos):
“The 21 mm picture frame is made of FSC wood with the perfect mitre, attractive, high-quality. With quality float glass.”

FCS wood (Forest Stewardship Council) meets the “gold standard” of ethical wood production.